RETURNS AND REFUNDS - Tayyaba Collection
Our Hassle-Free Returns and Refunds Policy
At Tayyaba Collection, we prioritize customer satisfaction and want you to shop with confidence. We understand that sometimes, things might not go as expected, and that’s why we have a hassle-free returns and refunds policy in place. Please read the following guidelines carefully to understand how our process works.
Return Eligibility and Conditions
To be eligible for a return or refund, your purchase must meet the following conditions:
- The return request must be made within 30 days of the delivery date.
- The item must be unused, in its original condition, and with the tags intact.
- The product should be in the same packaging as you received it.
- Customized or personalized items are not eligible for returns unless they arrive damaged or defective.
How to Initiate a Return
To initiate a return, follow these simple steps:
- Login to your Tayyaba Collection account.
- Go to the “Order History” section and find the order containing the item you wish to return.
- Click on the “Return Item” button next to the product details.
- Fill out the return form with the required information and reason for the return.
Return Shipping
Customers are responsible for the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds Process
Once we receive your return and inspect the item, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges
If you received a damaged or defective item and need to exchange it for the same product, please contact our customer support team at support@tayyabacollection.com. We will guide you through the exchange process.
Non-Refundable Items
Certain items are not eligible for refunds:
- Gift cards and promotional vouchers
- Intimate apparel and swimwear
- Earrings and jewelry due to hygiene reasons
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately at support@tayyabacollection.com. We will arrange for a return or exchange and cover the return shipping costs.
Cancellations
If you wish to cancel an order, please do so within 24 hours of placing it. Contact our customer support team for assistance with cancellations.
Contact Us
If you have any questions or concerns regarding our returns and refunds policy, feel free to reach out to our customer support team at support@tayyabacollection.com. We are here to assist you!
Tayyaba Collection takes pride in offering a seamless shopping experience, and our returns and refunds policy is designed to ensure that you are completely satisfied with your purchase. Happy Shopping!
