Frequently Asked Questions
Tayyaba Collection accepts various payment methods to provide a seamless shopping experience for our customers. We understand the importance of convenience and security in online transactions. Therefore, you can make payments through the following methods:
Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
At Tayyaba Collection, we want our customers to be completely satisfied with their purchases. Hence, we have a customer-friendly return policy that allows you to return products in case of any issues. Here are the key points of our return policy:
30-Day Return Window: You can initiate a return within 30 days of receiving your order, provided the product is unused and in its original condition.
Easy Return Process: To start a return, simply log in to your Tayyaba Collection account, go to the order history, and click on the return option for the respective product.
Refund or Exchange: You can choose either a refund for the returned item or exchange it for a different product of the same value.
Tracking your order with Tayyaba Collection is a straightforward process. We aim to keep our customers informed about the status of their purchases. To track your order, follow these steps:
Order Confirmation Email: Once your order is placed successfully, you will receive an order confirmation email with a unique tracking number.
Log in to Your Account: If you have a Tayyaba Collection account, simply log in to your account and go to the “Order History” section, where you can find the tracking information.
es, Tayyaba Collection offers international shipping to cater to customers worldwide. We understand that fashion knows no boundaries, and we want to make our products accessible globally. Here are some essential points about our international shipping:
Delivery Time: The delivery time for international orders may vary based on the destination country and local customs procedures. However, we strive to ensure timely deliveries.
Shipping Costs: International shipping charges are calculated based on the destination and the weight of the package. The shipping cost will be displayed at the checkout before you make the payment.
Customs and Duties: Customers are responsible for any applicable customs duties or taxes imposed by their country’s authorities.
At Tayyaba Collection, we value our customers and aim to provide exceptional customer support. If you have any inquiries or need assistance, there are multiple ways to reach out to us:
Email Support: You can send an email to our customer support team at support@tayyabacollection.com. We strive to respond to all queries promptly.
Live Chat: On our website, we have a live chat feature where you can directly chat with our support representatives and get real-time assistance.
Staying informed about the latest promotions and new arrivals at Tayyaba Collection is easy. We want our customers to be the first to know about exciting offers and fresh collections. Here’s how you can stay updated:
Subscribe to Our Newsletter: You can subscribe to our newsletter to receive regular updates on new product launches, special promotions, and exclusive discounts.
Follow Us on Social Media: Tayyaba Collection is active on various social media platforms. By following us on Facebook and Instagram you can stay updated on the latest news and trends.
Yes, Tayyaba Collection offers gift-wrapping services to add a special touch to your presents. Whether it’s a birthday, anniversary, or any other occasion, we’ve got you covered with our gift-wrapping options. Here’s what you need to know:
Gift-Wrap Option at Checkout: When you select items to purchase, you will have the option to add gift-wrapping service during the checkout process.
Personalized Message: You can include a personalized message with your gift to make it even more heartfelt and meaningful.
Gift Receipt: To ensure the recipient can easily handle any exchanges or returns, we provide a gift receipt that omits the price.
At Tayyaba Collection, we take the security and privacy of our customers’ personal information seriously. Safeguarding your data is of utmost importance to us. Here’s how we ensure your information is safe:
Secure Website: Our website is equipped with industry-standard encryption and security protocols to protect your data during transmission.
Strict Privacy Policy: We have a comprehensive privacy policy that outlines how we collect, use, and protect your personal information. We do not share your data with third parties without your consent.
Secure Payment Processing: When you make a purchase, your payment information is processed securely through trusted and reputable payment gateways.
At Tayyaba Collection, we understand that circumstances may change, and you might need to cancel or modify your order. We try to accommodate such requests to the best of our ability. Here’s what you should know:
Cancellation Policy: If you wish to cancel your order, please contact our customer support team as soon as possible. Orders can only be canceled before they are processed for shipping.
Order Modification: If you need to modify your order, such as changing the size or color, reach out to us promptly. We’ll do our best to make the adjustments before the order is shipped.
Exceptions: Please note that personalized or customized items may not be eligible for cancellation or modification once the production process has started.
At Tayyaba Collection, we strive to maintain the highest quality standards. However, if you receive a defective or damaged item, we apologize for the inconvenience and are here to assist you. Here’s what to do:
Contact Customer Support: Reach out to our customer support team immediately upon receiving the item. Provide them with details and images of the defect or damage.
Return or Exchange: Based on the assessment of the issue, we will arrange for a return or exchange of the item, free of charge.
Refund or Replacement: You can choose to receive a refund for the defective item’s purchase price or get a replacement of the same product.
